Frequently Asked Questions
FAQs
Below are the answers to our most frequently asked questions. If you have any additional questions, please call (703) 369-3638.
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When estimating guest count, you can continue to add guests up until two weeks prior to the event. You may not decrease guest count after contract signing. You will be responsible for the contracted guest amount total, regardless of less people attending. Should you need to add additional guests, you may add them later on at the per person price listed on your contract.
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Of course! The options and pricing for additional are on the bottom back of our American Menu. The pricing is per person and some items have an attendant fee, plus the service charge and tax.
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We do have the option for specialty meals – Dairy Free, Gluten Free, Vegetarian/Vegan Meals as well as accommodating any allergies. The pricing for specialty meals is the same as the per person rate on your contract/proposal. If you only have 1-10 people that need a specialty meal then those custom plates can be at no extra charge and you can avoid adding an entire vegetarian/gluten-free/vegan option to your entire buffet menu.
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Al La Carte Packages
We require 50% deposit and the final balance is due 60 days before the date of the event.
Silver and Gold Packages
We require 33% down, final payment is 60 days before your event date and the second payment is right in the middle.
Making Your Payment
We accept credit cards, checks, and cash. All credit card payments larger than $1,000 have a 3% (MasterCard or Visa) or 5% (Amex) processing fee. Most couples prefer to make their first payment via credit card as that is the fastest way to complete their reservation.
A signed contract AND the first payment must be made in order to take the date off our calendar of available dates.
If Mailing Payment
If you mail any payment it can take up to 15 days for us to receive it. You can overnight a check to us but make sure to have FedEx/UPS/USPS not require a signature for us to receive the package. Please keep in mind we’re closed Sunday’s and Monday’s (exception for Foxchase).
You can also hand deliver a check to any of our venues. Remember to put your event date and venue name in the memo of any check. Your reservation isn’t complete and the date is available to anyone up until we have your signed contract and first payment in hand.
Should a client decide to pay for an event in full, you will receive a $500 discount off the rental amount.
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If cancellation is within:
Cancellation within 10 months of event: 25% of the total contract amount is non-refundable.
Cancellation within 8 months of event: 50% of the total contract amount is non-refundable.
Cancellation within 6 months of event: 100% of the total contract amount is non-refundable.
In event of date change: 25% of the total contract amount plus $1,000 administrative fee will be non-refundable. If Client chooses to change their date or Gala Cuisine venue, a $1,000 refundable damage deposit must be resubmitted. If client changes event to another venue, venue rates will apply.
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At your Walk-Through, rain plans will be discussed and noted. For a successful event, we require a decision on plan at least 2 days before your event. However, we understand that weather can be unpredictable and allow for decisions to be made up to 6 hours before the start of your event. Bars cannot be set-up outside with a 35% chance or more rain prediction.
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No, leftover food cannot be taken home. This is a liability to the venue as the food will be out of the temperature safe zone for too long. During an event, the food can be out for 4-6 hours pending the duration of your event time and Gala Cuisine does not want to risk the health and safety of your guests. This is a policy across all our venues.
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There is no additional fee to bring in dessert options from an outside vendor. A receipt of purchase or COI will need to be given to cover liability should a guest get sick.
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We can add a cheesecake assortment, brownies, french pastry, cookies, ice cream bar for dessert at $5/person or a chocolate fountain with a wide variety of toppings for $400 + $4/pp (per person). We can do a cake for $6/pp.
All the above has the additional service charge and tax on top of it.
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You receive 3 appetizers with the Buffet or 4 appetizers with the plated package – these can be all passed, stationed or a combination of both.
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Children 11 and under at 50% off. Children can be considered free if a chair and meal is not required. These discounted rates are only applicable to a max of 20 children. Every child beyond twenty children will be marked at full price.
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Alcohol is permitted within your rental area only. There are no restrictions on the types of alcohol permitted except the use of kegs. Clients on the Silver and Gold package may provide their own alcohol to our licensed bartenders. Our policy is 1 bartender per 75 guests. There is no corkage fee and you do not need to obtain an alcohol license. All remaining bottles will be returned to you at the end of the night. In addition, our bartenders can make any custom signature drinks as long as you give us a recipe.